What We Do
Onboarding, advisory, and implementation—designed for real-world delivery.
Support at every stage
From first contact through to full care delivery — onboarding, compliance, and implementation.
Onboarding Services
Tiered support for Support at Home participants, from first contact to care plan.
- Initial contact and engagement
- Care plan development
- Budget planning
- Service agreement execution
Advisory and Planning
Compliance, workflow design, and strategic planning for providers.
- Regulatory compliance
- Process optimisation
- Quality standards
- Risk management
Implementation Support
Hands-on help during transitions, training, and system rollout.
- System transitions
- Staff training
- Technology integration
- Performance frameworks
Audit Shield
A structured advisory service for registered Support at Home providers preparing for Commission audit. Aligned to the Aged Care Act 2024 and Strengthened Quality Standards.
For providers with established governance who need structured AECT preparation.
- Desktop gap analysis
- AECT guided completion
- Clinical governance review
- 1 senior management mock interview
- Policy suite review
- Continuous improvement plan
Best for: Single-service Support at Home providers
End-to-end preparation with onsite support for Categories 4, 5 & 6.
- Full AECT drafting support
- Clinical governance review
- 3 mock interviews
- Onsite pre-audit walkthrough
- CDECT preparation support
Best for: Small-to-medium multi-service providers
Comprehensive support for multi-site providers with complex needs.
- Policy rewrites included
- CALD community advisory
- All homes walkthrough
- 12-week post-audit tail
- Exceeding rating readiness
Best for: Multi-site & high-risk providers
Book a Free Scoping Call — Free 30-minute consultation to confirm your tier and scope
Book Now
ONBOARDING · ADVISORY · IMPLEMENTATION
Pricing that matches complexity
Clear deliverables, no surprises.
- 5 hours of professional support
- Completed within 1–2 weeks
- Support at Home Classes 1–4
- THCP Levels 1–2
- Standard onboarding requirements
- 8 hours of professional support
- Completed within 2–3 weeks
- Support at Home Classes 5–8
- THCP Levels 3–4
- Complex care coordination
- Clinical assessments included
- Escalation protocols included
- On-demand compliance advice
- Risk and workflow guidance
- Policy development
- No minimum commitment
Volume discounts, invoiced automatically
Pre-commencement checklist
To start onboarding, we need a complete picture of the participant's needs and history.
MAC Referral and Assessment
- MAC referral code and documentation
- Notice of Decision
- Initial Assessment Tool (IAT) report
- MAC/ACT support plan
- Home Care Package transition info
- Assessment Category (Class/Level)
- Previous monthly statements
- Health/medical summary
Provider and Care Information
- Participant contact details
- Emergency contact information
- Cultural and linguistic preferences
- Current service providers (if any)
- Medication management requirements
- Mobility and equipment needs
- Dietary requirements
- Advance care directive status
Ready to get started?
Contact our team to discuss which tier is right for your participants.
Contact Us